Frequently asked questions

Pick a store and a pickup time, add your food, and check out. We’ll email you a confirmation with your order number and a link to follow your order. When it’s ready, come inside to the counter and give your name or order number.

Choose Curbside when you check out and tell us your car’s color and type. When you get to the store, open the tracking link in your confirmation email and tap I’m here — check me in. We’ll use your phone’s location to confirm you’ve arrived, then ask for your parking spot number. Someone from the store will bring your order out to you.

If your browser doesn’t share your location, that’s fine. Just enter your spot number and we’ll come out.

Stores that offer delivery will show it as an option when you start an order. Delivery is available within a set distance of each store. Choose Delivery when you start an order and enter your address — you’ll see right away which stores deliver to you. The delivery fee and your tip are shown before you pay, along with an estimated delivery time.

Yes. When you pick your store, choose a day and time instead of ASAP. You can schedule up to a week ahead in 15-minute slots during the store’s online ordering hours. For same-day orders, the earliest slot leaves the kitchen enough time to make your food.

You pay online when you check out, by card, Apple Pay or Google Pay, and the store starts on your order once it's paid. Payments are processed securely by Stripe, so we never see your full card number. See our Privacy Policy for details.

No. You can check out as a guest with your name, email and mobile number. An account saves your details for faster checkout and keeps your order history in one place.

Use the link in your confirmation email. It shows each step, from received to ready, and we’ll email you as your order moves along. On the device you ordered from, the Track order page also shows your latest order. Can’t find it? Contact the store making your order (or send us a message) with your order number, which looks like BM-123456.

Orders can’t be changed or canceled on the website once they’re placed. Contact the store making your order as soon as you can (stop by, or send us a message) and give them your order number. If the kitchen hasn’t started on it, we can usually help. Refunds for orders paid online go back to your original card. Store details are on our contact page.

Enter your code in your cart or at checkout and the discount shows in your total before you pay. One code per order unless the offer says otherwise. Some offers apply only at certain stores, on certain items or at certain times. You can find current offers on our Deals page. Full rules are in our Terms of Use.

Our kitchens are not allergen free. They handle wheat, milk, eggs, soy and other common allergens, and food is prepared on shared equipment. Use the note for the kitchen at checkout to tell us about an allergy, and call the store if you have questions before you order.

BuzzMart Rewards is coming soon. Members will earn punches on every order, in store and online, and fill a card for a free pizza or BuzzMart Cash. See what’s planned on the Rewards page.

Each store sets its own hours, and online ordering runs within them. You’ll find hours for every store on our contact page and each store’s page under Locations.